How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marty Your Own Question
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 53160
Experience:  Bosch Certified Master Tech. Over 35 years experience.
13230946
Type Your Mercedes Question Here...
Marty is online now
A new question is answered every 9 seconds

E320 cdi: I have a problem. My key will not turn in the ignition

Customer Question

I have a problem. My key will not turn in the ignition and there is zero electrical power to the car. Key does not lock or unlock the doors and there is no power to the car. Please help, I am stranded.
Submitted: 1 year ago.
Category: Mercedes
Expert:  Marty replied 1 year ago.
Hi, it sounds like you need to replace your car battery. If the entire car has no power the battery or battery cable connections would be the problem. The battery is in the trunk next to the spare tire. You should probably call Mercedes Roadside Assistance and have them bring you a battery. Their number is *****
Let me know if you need further assistance.
Marty
Expert:  Marty replied 1 year ago.
Hi, I'm just following up with you on the Mercedes. Was my answer helpful? Please let me know.
Marty