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Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 53296
Experience:  Bosch Certified Master Tech. Over 35 years experience.
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My car is locked and my key will not open the door

This answer was rated:

My car is locked and my key will not open the door

eurotec :

Hi, are you trying to use the remote or are you using the mechanical key to open the door?

Customer:

remote

eurotec :

Ok, most likely you have a dead car battery

eurotec :

You need to open the door with the blade key

Customer:

where is that

eurotec :

It slides into your remote, it's the metal part.

eurotec :

There is a little slide that you move to pull the blade key out of the remote

eurotec :

If the car battery is dead the alarm will go off when you open the door with the blade key

eurotec :

And you will not be able to turn the alarm off until you connect a jumper to the car battery

eurotec :

You might be better off calling Mercedes Roadside Assistance. It is a free service to Mercedes owners.

eurotec :

If your car requires a new battery they can install one on the spot.

Customer:

what is the number my car is in my garage

eurotec :

The phone number is(NNN) NNN-NNNN/p>

eurotec :

Let them know that your remote does not open the door and that you suspect the car battery is dead

eurotec :

Make sure that they bring a replacement battery

eurotec :

You will have to pay for the battery of course

Customer:

I need to see if I can get the blade key also I got a new battery about 1 1/2 years ago

eurotec :

Ok, do you need instructions for the key and for unlocking the door?

Customer:

yes

eurotec :

standby

eurotec :

Full Size Image

eurotec :

click on the image

Customer:

the tab is broke

Customer:

Thank you for your help.

eurotec :

You can probably still slide the slide over if you use a tiny screwdriver or something pointed.

Customer:

I got it.

eurotec :

Good, remember if you open the door the alarm will sound.

Customer:

I am pressing accept. ok.

eurotec :

Thank you!

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