hi, i'll be happy to help you in anyway i can.
sorry to hear of your misfortune :(
you may end up making a trip to the dealership, but we can try a few things first.
reversed the procedure in the owners manual for raising the softop manually.
lubricate all latches and hinges during this process.
raise the soft top manually and synchronize the windows.
this is done by holding the window switch down to the first detent (manual) and holding for 3 seconds after fully opened and closed.
you may have to raise and lower manually several times.
finally disconnect the battery and touch/jumper the cables together for 30 seconds. this is called a capacitive discharge and can act as a reboot.
try these things and let me know how it goes.
the cargo divider in the trunk is in place, yes?