Hello, I can try and assist you. Welcome! Thank you for your post.
I notice you had been working with "Ask Eleanor", did you want to wait for her to be available to assist you?
The situation you describe sounds very challenging. You must be torn between being that direct caregiver for your grandchildren, and removing yourself from the conflict you describe. In addition to the conflict in the family you sound like you are in pain-hard to keep up with the little guy! That is frightening when a child runs off when you are in a large store. You did the right thing in asking for help from security- thank goodness it turned out okay. Are you wondering if this is more than you can realistically manage?
Yes, I do think that this is more than I can realistically handle