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Thank your for taking the time to answer my question.
We spoke on the telephone and although she did clarify for me what she was apologising for, I am still confused at how this could have happened with three professionals involved.
My understanding was that their role is to guide our behaviour and help us understand our behaviour better in order to stop distructive patterns we may not be aware of? This seemed to have happened too late.
I agree it would make sense to have a friend/sibling/partner attend an appointment, but do not have anyone to accompany me.