Hi, I'd like to help you with your question.
If your son is in the facility voluntarily, then you may want to consider moving him elsewhere. When the facility is not meeting your family's needs and not addressing the issues at hand, then they either are not capable or they are avoiding it for some reason.
Is it possible that your son has expressed that he does not want family treatment? They may encourage him to have family involved but he may not want to. In that case, they cannot force him. Therapy depends very much on what the patient wants to do. The counselors can suggest but not force treatment beyond your son being held against his will and being required to attend sessions.
Any counseling someone receives is privileged information unless ordered by a court to be opened. If your son is in an incarceration type of treatment facility, then what he does may be open to the courts. In that case, the treatment he gets may not be condusive to him getting better as much as satisfying the court system that he has been exposed to treatment. The system can be somewhat frustrating because the rules change according to the situation and to the people involved.
If your son is suicidal, then treatment should focus on helping his depression. Safety of the patient always trumps anything else in counseling. Is he currently threatening to hurt himself? Has his suicidal ideation been evaluated? It needs to be determined if your son is suicidal with a plan or suicidal without a plan. Each indicates how serious the threat is. If he does have a plan, then the treatment he gets should focus on helping reduce the threat. Treatment may include medication and should always include intensive therapy sessions.
Can you request a meeting with the counselors or supervisors? You should have a voice in your son's treatment. If that is not possible or does not work, their should be a grievance system you can follow to get some answers. There are also patient advocates that can intervene and assist you in getting answers. You can contact your local United Way for resources or contact your local community mental health center for referrals.
I hope this has helped you,