How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mina Your Own Question

Mina
Mina, Clinical Psychologist
Category: Mental Health
Satisfied Customers: 188
Experience:  Working as a Highly Specialist Clinical Psychologist in NHS. Experience in both children and adults
35302356
Type Your Mental Health Question Here...
Mina is online now
A new question is answered every 9 seconds

I would like to ask for some guidelines and possible ways forward,

Resolved Question:

I would like to ask for some guidelines and possible ways forward, as I appear to be working at a toxic work place. The problem is that this is a 50 bed country general hospital, where the director of nursing, is atrocious. She enjoys making a scene usually around a nursing shortae, setting up intense distress in the staff, before disappearing into her office quite happy with the rest of her day. I am amazed at how many balls she can keep in the air as she wages battle on many fronts. I have been working here on a tweve month contract for three months, and have felt her disapproval for the past four or five weeks. She has started a few skirmishes directed at me, and I have stood up to her only, when patient care would have been quite adversely effected. The only way forward after the last event was to apologise after a couple of days, which caused her to treat me normally for a while. the staff appear to feel better supported since I arrived, but at this stage all I can consistently do is liten. I am a manager of a surgical area and maternity unit and medical ward. The staff regularly cry and are unhappy in their work, with many episodes every week of very heavy workloads. I help where I can but am told to get to my office and do my work. The DON does the rostering and I suspect she does it punitively, causing staff to overly worry about their shift requests and later when they often don't receive quite reasonable requests, they then worry about not having a shift swap approved. When I first started at this job I was allowed to approve shift swaps, then after about 4 weeks, she directed me not to approve any shift swaps in the maternity unit as she had trouble making the roster work due to low midwife numbers. Within a few days that goal post had shifted and she denied ever saying that, instead saying that I could no longer approve any shift swaps. After the last skirmish, I received an hour and a half of telling off, and during that time she brought up performance issues with me not meeting due dates for work she had set for me. She was right I hadn't achieved all of my due dates, but when I listed the tasks, plans etc she had set, there were 64 of them, so no wonder. That was last week and at that time she told me that she worked many liong hours and perhaps I should consider that too to keep up with my work. After that I made a decision to come in early and sort any problems on the wards before she got there and every thing was going smoothly. Yesterday she told me to only work between 8 and 4:30, so when I turned up at 8 today there she was causing bedlam in both wards again. This boss displays symptoms of megalomania and narcissistic personality disorder, and is quite disruptive. Some of her perceived failings supposedly displayed by the staff actually are what she displays as her normal motus operandi. Please advise some strategies, so that I can move forward, assist my staff to return to working without distress and improve patient care and satisfaction.
Submitted: 3 years ago.
Category: Mental Health
Expert:  Mina replied 3 years ago.

Hello

 

I am sorry to hear about these difficulties you are dealing with. I can imagine how this might affect you and make your working life difficult. From your description, I understand that your manager quite enjoys the sense of power and authority she has and takes possibly pleasure from using this power. At the same time, she appears to lack other necessary management skills and the combination of all this creates chaos, frustration and tears to her staff. Obviously this treatment can severely affect your sense of achievement and your confidence and self esteem. In most cases, teams split (in favor of one or the other) and although this may seem inevitable, doesn't really help. People with the traits you described usually feel more settled when they feel that everyone beneath them feels intimidated and respect them completely. As you described, when you apologized things improved for a while and this happened because you "admitted" your mistakes and you stopped challenging her. But how long can you feel that you can actually do this for and why would you want to put yourself into this very difficult situation?

 

The situation you describe definitely needs some intervention and you sound quite alone in your role. First of all, I would suggest that you accessed some professional support so you have some supervision. If she is supposed to offer this to you, then you can always do this in confidence and pay to have someone privately. In some cases it is also wise to go above her, e.g. the director of the hospital and raise the issues that have come to your attention avoiding as much as possible personal remarks about her. You would need to show that because of the frequent problems in the wards, your staff is affected and this affects their roles and effectiveness. You would need to be very diplomatic about it, possibly raising the issue that you would like some help from above on how to improve team work and effectiveness. If you do not receive this support you could still go to HR and complain. At this point, other people would just quit and find a new job. How far you are willing to take this is up to you and how much you feel that you can take. Hopefully there is going to be someone above that can have a more objective idea of how to move forward. You should definitely be supported in this and request this from your superiors. I would advise you to think about your priorities and act accordingly. Either way, you are dealing with a very stressful situation and you need to expect some disturbance in your life if this has not already happened.

 

I hope this helps

 

Please feel free to share any feedback on these thoughts

 

All the best

 

Mina

Mina, Clinical Psychologist
Category: Mental Health
Satisfied Customers: 188
Experience: Working as a Highly Specialist Clinical Psychologist in NHS. Experience in both children and adults
Mina and other Mental Health Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
< Last | Next >
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
  • I thank-you so much! It really helped to have this information and confirmation. We will watch her carefully and get her in for the examination and US right away if things do not improve. God bless you as well! Claudia Albuquerque, NM
  • Outstanding response time less than 6 minutes. Answered the question professionally and with a great deal of compassion. Kevin Beaverton, OR
  • Suggested diagnosis was what I hoped and will take this info to my doctor's appointment next week.
    I feel better already! Thank you.
    Elanor Tracy, CA
  • Thank you to the Physician who answered my question today. The answer was far more informative than what I got from the Physicians I saw in person for my problem. Julie Lockesburg, AR
  • You have been more help than you know. I seriously don't know what my sisters situation would be today if you had not gone above and beyond just answering my questions. John and Stefanie Tucson, AZ
  • I have been dealing with an extremely serious health crisis for over three years, and one your physicians asked me more questions, gave me more answers and encouragement than a dozen different doctors who have been treating me!! Janet V Phoenix, AZ
 
 
 

Meet The Experts:

 
 
 
  • Dr. Keane

    Therapist

    Satisfied Customers:

    1262
    Clinical Psychology PhD, Licensed Professional Counselor with experience in marriage/family, teens and child psychology.
< Last | Next >
  • http://ww2.justanswer.com/uploads/DR/Dr.Keane/2013-8-20_204325_drkeane.64x64.jpg Dr. Keane's Avatar

    Dr. Keane

    Therapist

    Satisfied Customers:

    1262
    Clinical Psychology PhD, Licensed Professional Counselor with experience in marriage/family, teens and child psychology.
  • http://ww2.justanswer.com/uploads/RE/resolutions66/2011-1-17_05728_IMG8202smilingeditedforJustAnswer.64x64.jpg Elliott, LPCC, NCC's Avatar

    Elliott, LPCC, NCC

    Psychotherapist

    Satisfied Customers:

    5024
    35 years of experience as a Licensed Professional Clinical Counselor, National Certified Counselor and a college professor.
  • http://ww2.justanswer.com/uploads/formybunch/2010-12-06_191055_img_0975.jpg Kate McCoy, M.Ed, NBCC, LPC's Avatar

    Kate McCoy, M.Ed, NBCC, LPC

    Therapist

    Satisfied Customers:

    3733
    Over 20 years experience specializing in anxiety, depression, drug and alcohol, and relationship issues.
  • http://ww2.justanswer.com/uploads/DR/DrAkiraOlsen/2012-2-20_746_AkiraADpicmain.64x64.jpg Dr. Olsen's Avatar

    Dr. Olsen

    Psychologist

    Satisfied Customers:

    2336
    PsyD Psychologist
  • http://ww2.justanswer.com/uploads/norriem/2009-5-27_134249_nm.jpg Norman M.'s Avatar

    Norman M.

    Psychotherapist

    Satisfied Customers:

    2193
    UK trained in hypnotherapy, counselling and psychotherapy and have been in private practice. ADHP(NC), DEHP(NC), UKCP Registered and ECP.
  • http://ww2.justanswer.com/uploads/PsychologyProf/2010-07-15_171248_logos060400409.jpg Dr. Michael's Avatar

    Dr. Michael

    Psychologist

    Satisfied Customers:

    2177
    Licensed Ph.D. Clinical Health Psychology with 30 years of experience in private practive and as a clinical psychology university professor.
  • http://ww2.justanswer.com/uploads/KURTEMMERLING/2010-07-23_215531_just_ask_picture1.jpg Steven Olsen's Avatar

    Steven Olsen

    Therapist

    Satisfied Customers:

    1727
    More than twenty years of expertise in counseling, psychological diagnosis and education
 
 
 
Chat Now With A Mental Health Professional
Mina
Mina
Clinical Psychologist
188 Satisfied Customers
Working as a Highly Specialist Clinical Psychologist in NHS. Experience in both children and adults