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go-west..
go-west.., Technician
Category: Medium and Heavy Trucks
Satisfied Customers: 1152
Experience:  Technican with 20 years experience focused on engines and electrical.
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Our autoshift will not go into gear at start. You can push

Customer Question

Our autoshift will not go into gear at start. You can push it off and it will run then gets stuck about 6th gear. We have tried everything, please help
Submitted: 13 days ago.
Category: Medium and Heavy Trucks
Expert:  go-west.. replied 13 days ago.

Good evening

does it say f in the display ?

if so turn the key on engine off

go off on off on and then tell me what the number is ***** shows in the display

also i will need your transmission model number please.

Customer: replied 13 days ago.
I will get those things for you from my husband by morning. It is not saying F in the display, if you push it off you can then change gears. We just replaced the started when this began happening, this happened once before when battery's were low. But we charged them and it fixed the issue. I feel like getting 4 new battery's just to see if that will fix it even though it says ours are fully charged
Expert:  go-west.. replied 13 days ago.

ok

keep in the loop

Please let me know the code you get when doing the key on /off sequence.

Customer: replied 13 days ago.
Ok I'll get it and let you know as soon as possible
Expert:  go-west.. replied 13 days ago.

good

Customer: replied 13 days ago.
We did the key on/off sequence and it does not give a code. We will get the trans model for you
Expert:  go-west.. replied 13 days ago.
Ok
What does it say when you do the sequence?
Customer: replied 13 days ago.
Nothing comes up - they are working on it and for the first time the computer just reset and they could hear it going through the gears
Customer: replied 13 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 12 days ago.
My mechanic is on the way I will let u talk to him is that okay
Customer: replied 12 days ago.
Can we speak to you soon? Mechanic is here
Expert:  go-west.. replied 12 days ago.
I won't be available until 5
Have him confirm power ground to the tcu,
Oil level is good
Air supply to the transmission is good,
If it's having a problem at 6th good be a range piston issue
Let me know how you do.
Customer: replied 12 days ago.
When starter was replaced the new starter had extra slinoid and I'm not sure if they hooked it up right and this is when all problems came up
Customer: replied 12 days ago.
If we had wiring diagram for new style starter it may fix the problem
Customer: replied 12 days ago.
R u on eastern time
Expert:  go-west.. replied 12 days ago.
Pacific
Can I get the last six of your vin please?
Customer: replied 12 days ago.
The last 6 of the vin are: 157435There is an extra cillanoid on the starter
Expert:  go-west.. replied 11 days ago.

https://www.dropbox.com/s/l47tzg4pusb407c/cas%20starter.pdf?dl=0

there is the crank circuit

Please snap a couple of pics of the top of the starter and ill be able to see if its hooked up properly,,ty

Customer: replied 11 days ago.
Pictures
Expert:  go-west.. replied 11 days ago.

Look good to me

the new starters have that extra solenoids as long as the start wire is on the small solenoid then all is good,make sure all is good and tight,,

Customer: replied 11 days ago.
We will write back Monday when we can start working on it again - thank you
Expert:  go-west.. replied 11 days ago.
Ok
Thanks
Talk to you then

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