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Joseph Book
Joseph Book, Tech
Category: Medium and Heavy Trucks
Satisfied Customers: 60
Experience:  Diesel Technician
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My 2013 sprinter van is full of def and it says no more

Customer Question

my 2013 sprinter van is full of def and it says no more restarts how can I reset
JA: What is the complete model and serial number of your machine?
Customer: WDYPE8CC2D5771707 model 2500 170 extened
JA: Are you fixing this yourself? What have you tried so far?
Customer: I am trying to get it where it will start I am 65 miles away from dealership don't want to pay 550.00 for wrecker
JA: When we are ready I'll take you to the appropriate web page.
Customer: ok
JA: Anything else you want the equipment mechanic to know before I connect you?
Customer: is this a problem that happens a lot if it was out of def I would understand
Submitted: 18 days ago.
Category: Medium and Heavy Trucks
Customer: replied 18 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 18 days ago.
how much longer will it be I am broke down on the road
Expert:  Joseph Book replied 18 days ago.

Good afternoon,

Unfortunately I am the bearer of bad news. Once the Sprinter goes into shut down due to an emission system failure, it must be reset using the proprietary SDS tool.

Expert:  Joseph Book replied 12 days ago.

Do you still need my asssistance

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