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Daniel Wilson
Daniel Wilson,
Category: Medium and Heavy Trucks
Satisfied Customers: 1641
Experience:  Owner at DJ Wilson
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2013 Freightliner Sprinter. Got low DEF light which I have

Customer Question

2013 Freightliner Sprinter. Got low DEF light which I have seen a few times over the last 100K miles. Got down to 6 restarts left before getting the opportunity to put 2.5 gallons in it. Warning light did not go away. I used up the remaining starts and now it does not start. Last year when a DEF sensor was bad. Our service rep told me to pull a fuse (and maybe do something else) to give me enough restarts to get in for service. HELP!
Submitted: 1 year ago.
Category: Medium and Heavy Trucks
Customer: replied 1 year ago.
You are taking too long. I am going to bed.
Expert:  roybelding replied 1 year ago.

good morning my name is ***** ***** I will assist

do you still need help???

Roy

Customer: replied 1 year ago.
I want to request a refund. I have one message that says I was charged $23 and other information that says I was charged $31. As you can tell by the messages above. I never got a useful answer. I had to figure it out on my own and the Sprinter starts now. Please refund my account and please do NOT sign me up for a free trial and the reoccurring billing. Thank you.
Customer: replied 1 year ago.
PS your time stamps are both wrong and confusing. My first message was November 28th after 11 PM. None of these time stamps show AM or PM.
Expert:  roybelding replied 1 year ago.

I am sorry, there is no information that I see but your request for help.

I will forward this to customer service for you.

Roy

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