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Wayne
Wayne, Journeyman
Category: Medium and Heavy Trucks
Satisfied Customers: 8456
Experience:  worked on, Gmc, Macks, Freight liner,Mercedes Benz,,Ford, sterling
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Wayne.I just had tri pac in shop and a micro board

Customer Question

Hi Wayne.I just had tri pac in shop and a micro board installed. Now it runs until the ac fan comes on and the tri pac completely powers off including the master switch.I'm noticing batteries are starting to corrode but I'm have no problems starting my truck
Submitted: 1 year ago.
Category: Medium and Heavy Trucks
Expert:  Wayne replied 1 year ago.
Hi I'm Wayne
I will help you with this
Thank you for requesting me
do you get any codes when it powers off
let me know
Customer: replied 1 year ago.
No I don't. I stated the screen completely shuts off along with the engine.According to the "Good Faith deposit "you should not have taken any other money out of my account until I was satisfied with my answer and I have not received an answer.my account has already veen deducted $52.I'm not satisfied yet because i have no answer.if this is a scam I will take proper actions.
Customer: replied 1 year ago.
After I asked the question about my tri pac I got a msg saying that you had another technician that has more experience in what I have a problem with but need a $5 deposit and if I was satisfied with the answer If I'd agree to pay $52 .I would get a response to my email but I only had to pay if satisfied. .if u know nothing about this sir please let me know so that I can have my financial institution investigate. Thanks
Expert:  Wayne replied 1 year ago.

Morning

I have no control over money

I work from home for this company ,

No it is not a scam, it is a deposit until you rate a answer 3 stars or more

you can request a refund at any time of your deposit

Yes I do know about them , I worked at and for TK for 34+ years

start at cleaning batteries, that unit is very touchy about voltage

is the reset popping to shut it down

what is the year of unit

Customer: replied 1 year ago.
Ok. I will do that Wayne..thanks for the response sir.I have no problem paying for service. I see where you have helped others. Since it was my first time using your service and my money was taken but hadn't got a response I just got concerned. Hope it didn't upset you
Customer: replied 1 year ago.
Cancel the call order please. That was sent before I saw your post
Expert:  Wayne replied 1 year ago.

Hi

no I am not upset,

some times customers get confused with 1st time use

and waiting a length of time, I go off line at 8 ish Pm

and back on at 8Am, then on and off all day

Customer: replied 1 year ago.
The reset isn't popping. It runs until the air or i hear the fan goes into high speed then control unit in the sleeper goes completely blank and engine shuts off at the same time but no codes
Expert:  Wayne replied 1 year ago.

Thank you for that

start with battery cleaning

then we need to check the alternator out put

what was the year of this

Customer: replied 1 year ago.
Ok. I feel much better now .When I get home I will make sure batteries are nice and clean
Customer: replied 1 year ago.
Sorry 2006 yr
Expert:  Wayne replied 1 year ago.

OK,

let me know , I am off to the Dentist UHHHHH

Customer: replied 1 year ago.
Hello Wayne.hope your dentist visit went well.When I got home that day I wasn't feeling well ,ended up in the dr.office and left on blood pressure medicine!I did get the battery terminals clean .haven't had the alternator output checked but it is brand new by the way. .
Expert:  Wayne replied 1 year ago.
Hi
Dentist went well , just cleaning, no cavities
Sorry that you are on Blood Pressure Rx, I have been for 7 years now
but Hey , if that keeps you on the right side of the grass, so be it
OK, your issue, it still sounds to me a voltage/amp issue,
either the alternator is weak , or the fan motor is pulling to many amps
Wayne

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