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Family Physician
Family Physician, Doctor
Category: Medical
Satisfied Customers: 2592
Experience:  Emergency Medicine and Family Practice for over 26 years
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I have a red bump on my pinky finger knuckle it has been

Customer Question

I have a red bump on my pinky finger knuckle it has been there for about 6months, not getting better, not getting worse. No pain involved
Submitted: 9 months ago.
Category: Medical
Expert:  Dr. David replied 9 months ago.

This is Dr. David

can you upload a clear jpg photo of the red bump from a computer?

here are instructions.

type a word in the textbox and highlight it

then select the "chain" icon above the textbox or the paper clip icon to upload a jpg

this opens a window where you can click next to the text box to select the jpg or pdf file on your computer to upload into JustAnswer

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-0

Customer: replied 9 months ago.
Can I just send you a photo from my iPhone?
Expert:  Dr. David replied 9 months ago.

you can send it to

info @ justanswer . com

but administration can take some time to forward them to me.

easier to upload here directly from a computer

Customer: replied 9 months ago.
On an iPad so sounds like this will not work
Expert:  Dr. David replied 9 months ago.

you can email the photo to

info @ justanswer . com

Customer: replied 9 months ago.
Sent 2 photos via***@******.***
Expert:  Dr. David replied 9 months ago.

I'll let you know when I get them.

Customer: replied 9 months ago.
Never used this service before, why does it take so long?
Expert:  Dr. David replied 9 months ago.

administrators at JustAnswer has to forward me the photo

Customer: replied 9 months ago.
I am now on a computer and can send you the photos however the address to send to is the same one that I already sent to, am I to expect an answer any time soon?
Expert:  Dr. David replied 9 months ago.

here are instructions to upload photos from a computer

type a word in the textbox and highlight it

then select the "chain" icon above the textbox or the paper clip icon to upload a jpg

this opens a window where you can click next to the text box to select the jpg or pdf file on your computer to upload into JustAnswer

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-0

Customer: replied 9 months ago.
I understand how to attach a photo to an email, my point is that I have already sent the photos to the same address that you are suggesting. Can I expect a response soon?
Expert:  Dr. David replied 9 months ago.

most likely it will take a few more hours for administrators to forward me the photo

best to upload it here from your computer which is faster.

Customer: replied 9 months ago.
Not interested in waiting, would have been easier to go to a doctors office. If you so inclined to take a look at my pictures I'd appreciate it, otherwise I will find another avenue. Thought it would be easier to use an on line service.
Expert:  Dr. David replied 9 months ago.

you don't have to wait if you can upload the photos here on this chat interface.

Customer: replied 9 months ago.
Your directions are not clear, what chat interface are you talking about? Not an option other than charging options that I can see.
Expert:  Dr. David replied 9 months ago.

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-0

you can check this website out.

Customer: replied 9 months ago.
Can I expect an answer?
Expert:  Dr. David replied 9 months ago.

a red bump could be a ganglion cyst or a bone spur or a synovial cyst.

you need a hand xray and ultrasound scan of the area to get more information about what it might be

Customer: replied 9 months ago.
I already know that as I indicated in my first correspondence. Why would this condition require an X-ray or an ultrasound? That seems to be a bit of over kill.
Expert:  Dr. David replied 9 months ago.

I can't see your finger.

I can't know what your red bump looks like

I don't know where on your finger it is.

what question do you have for me?

Customer: replied 9 months ago.
i sent you pictures that clearly show where it is, I clearly defined what finger it was on in my first correspondence. It is obvious to me that there is no human answering my question. First time I ever tried a virtual medical solution and I am very disappointed.
Expert:  Dr. David replied 9 months ago.

administration still hasn't forwarded the photo to me.

I told you it sometimes takes many hours to do this.

I am a doctor here trying to help you.

Customer: replied 9 months ago.
Will I be getting an answer at some point? I am unfamiliar with this service as this is the first time I have ever used it. I expected a more prompt response. Please advise.
Expert:  Dr. David replied 9 months ago.

you need to send the photo to administration again at

info @ justanswer . com

the administrators have not forwarded me the photo

please contact them for help

US/Canada 1.***-***-****
Available 6am to 9pm PST

Customer: replied 9 months ago.
Once again I will ask is there anyone who will legitimately answer my question?
Expert:  Dr. David replied 9 months ago.

did you contact customer service

Customer: replied 9 months ago.
Still have not received an answer to this question
Expert:  Dr. David replied 9 months ago.

I still haven't received a photo of your pinky yet.

here are instructions to upload a jpg photo from a computer

type a word in the textbox and highlight it

then select the "chain" icon above the textbox or the paper clip icon to upload a jpg

this opens a window where you can click next to the text box to select the jpg or pdf file on your computer to upload into JustAnswer

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-0

Customer: replied 9 months ago.
You never answered my question. I sent a photo through admin but never got an answer.
Expert:  Dr. David replied 9 months ago.

I never got the photo forwarded to me by administration

have you tried to call up customer service.

US/Canada 1.***-***-****
Available 6am to 9pm PST

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