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Thank you for your question.
Sorry to hear about your mom.
I certainly do think that she does require the removal of impacted stool ASAP because she is suffering a lot as a result.
I would recommend consulting a colorectal surgeon or a proctologist to evaluate her.
There is something called as manual evacuation of the stool, which is done by the digit, but in her case she may require something more than that probably some procedure or surgery even.
So she certainly does need to have this taken care of sooner rather than later and I would recommend consulting a colorectal surgeon or a proctologist if you have not done so already.
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