How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dr. Abby Your Own Question

Dr. Abby
Dr. Abby, US Board Certified MD
Category: Medical
Satisfied Customers: 10330
Experience:  Family Physician practicing medicine for over 10 years, United States
20297917
Type Your Medical Question Here...
Dr. Abby is online now
A new question is answered every 9 seconds

i have a very painful lump on my lower lip which is swollen

Customer Question

i have a very painful lump on my lower lip which is swollen and got a yellow head on it it appered on thurs morning half hour from i woke up pharmacy said it was a cold sore but am not convinced never had one in my life i,m 36 . it is very sore and the part of my face going towards my cheek and chin is very sore and itchy any help will be appreciated thanks angela
Submitted: 5 years ago.
Category: Medical
Expert:  Dr. Abby replied 5 years ago.
HiCustomer
Can you post a picture?
Is there any tingling? Was there tingling before it started?
Are you having any fever?
Any redness to the cheek area?

Dr. Abby
Customer: replied 5 years ago.
no tingling before no tingling now just throbing , no fever and no redness to cheek but my chin is sore and underneath my jaw line is sore and feels achy , the inside of my lip is very sore too been taking pain killers for the discomfort will try and send a photo
Expert:  Dr. Abby replied 5 years ago.
ok, I wait for the photo.
also wondering if there is any honey colored crusting at all to the area
Customer: replied 5 years ago.

yes there is just downloading photo now so shouldnt be long

 

Expert:  Dr. Abby replied 5 years ago.
ok great I will wait for it!
Customer: replied 5 years ago.

cant seem to send photo have you an email address i could send it to

Expert:  Dr. Abby replied 5 years ago.
Angi, We can only communicate on JustAnswer... Here are my thoughts. I still think that a cold sore is high on the list of possibilities. You can get them at any time. The fact that you have never had one before does not rule it out. Typically, they are very painful, cause swelling. The second thought that I have is impetigo. This is a skin infection. If you have a sore that has honey colored crusting, this could be what is going on. It is usually caused by staph or strep bacteria and is treated with topical bactroban (it is a prescription). It is very contagious. I wouldn't expect it to cause as much pain as you are describing, but it is still possible.
The third possibility is an infected cyst with a collection of pus (abscess). This would need to be opened and drained by a doctor and you may need antibiotic pills if it appears to have also caused a skin infection.
If you can get to a doctor, of course, that is the best thing. That way if it is a cold sore, you can begin oral medication that will hopefully lessen the length of time that it lasts (although it theoretically needs to be taken within 48 hours of the onset). If it is impetigo, you need a prescription antibiotic cream. For the itching, you can try otc benadryl or cetirizine (both are antihistamines). I would not put any cortisone creams on it because it is not clear what it is. You can try the over the counter cold sore remedies as well and ibuprofen. If you have any other questions, let me know. I am sorry about the picture. I don't know how to do it and it is against policy to communicate outside of this website. Dr. Abby

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I feel so much better today, and upon further investigation believe that there is a chance that the responses I got saved me from a serious, even life threatening situation. I am very grateful to the experts who answered me. Susan O. USA
< Last | Next >
  • I feel so much better today, and upon further investigation believe that there is a chance that the responses I got saved me from a serious, even life threatening situation. I am very grateful to the experts who answered me. Susan O. USA
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
  • I thank-you so much! It really helped to have this information and confirmation. We will watch her carefully and get her in for the examination and US right away if things do not improve. God bless you as well! Claudia Albuquerque, NM
  • Outstanding response time less than 6 minutes. Answered the question professionally and with a great deal of compassion. Kevin Beaverton, OR
  • Suggested diagnosis was what I hoped and will take this info to my doctor's appointment next week.
    I feel better already! Thank you.
    Elanor Tracy, CA
  • Thank you to the Physician who answered my question today. The answer was far more informative than what I got from the Physicians I saw in person for my problem. Julie Lockesburg, AR
  • You have been more help than you know. I seriously don't know what my sisters situation would be today if you had not gone above and beyond just answering my questions. John and Stefanie Tucson, AZ
 
 
 

Meet The Experts:

 
 
 
  • Dr. Thomas, MD

    Board Certified Physician

    Satisfied Customers:

    46349
    Internal Medicine--practice all of internal medicine, all ages, family, also Integrative, CAM, etc
< Last | Next >
  • http://ww2.justanswer.com/uploads/DR/DrThomasMd/2012-7-25_134438_Imagess1.64x64.jpg Dr. Thomas, MD's Avatar

    Dr. Thomas, MD

    Board Certified Physician

    Satisfied Customers:

    46349
    Internal Medicine--practice all of internal medicine, all ages, family, also Integrative, CAM, etc
  • http://ww2.justanswer.com/uploads/MY/mysticdoc/2012-6-8_15615_mysticdoc3.64x64.jpg Dr. D.J.'s Avatar

    Dr. D.J.

    Board Certified Physician

    Satisfied Customers:

    14679
    MD
  • http://ww2.justanswer.com/uploads/agketch/2008-7-14_184046_drketchresized.jpg Dr. Ketch's Avatar

    Dr. Ketch

    Board Certified Physician

    Satisfied Customers:

    76
    Medical Degree, Former Assistant Professor at School of Medicine at Yale University
  • http://ww2.justanswer.com/uploads/FA/FamilyPhysician/2013-8-31_191624_JA550x500Photo.64x64.jpg Family Physician's Avatar

    Family Physician

    Doctor

    Satisfied Customers:

    2562
    Emergency Medicine and Family Practice for over 26 years
  • http://ww2.justanswer.com/uploads/DR/drappapo/2013-8-16_22576_drdavid.64x64.jpg Dr. David's Avatar

    Dr. David

    Board Certified Physician

    Satisfied Customers:

    224
    Treat children/young adults, former chief resident, multiple publications
  • http://ww2.justanswer.com/uploads/DrDLove/2009-08-12_141522_DrDLove.jpg Dr. D. Love's Avatar

    Dr. D. Love

    Doctor

    Satisfied Customers:

    11961
    Family Physician for 10 years; Hospital Medical Director for 10 years.
  • http://ww2.justanswer.com/uploads/CO/commissure/2011-4-15_192514_REISD20080926JR1090.64x64.jpg Dr. David's Avatar

    Dr. David

    Board Certified Physician

    Satisfied Customers:

    10667
    Experienced Physician trained in New York City. I'm ready to help.
 
 
 

Related Medical Questions

Chat Now With A Doctor
Dr. Abby
Dr. Abby
Doctor
10330 Satisfied Customers
Family Physician practicing medicine for over 10 years, United States