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david craig
david craig, ASE Certified Technician
Category: Mazda
Satisfied Customers: 2812
Experience:  owner/mechanic at 3D Automotive
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Wont start or crank after trying to jump start, its got gas

Customer Question

Wont start or crank after trying to jump start
JA: Have you checked the fuel supply? And are all the spark plugs working?
Customer: its got gas but wont crank,,,totally dead
JA: What is the model/year of your Mazda?
Customer: 2010 6
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: iits over at Webster Groves auto but I'm not confident withthem
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Mazda
Expert:  Mike V. replied 5 months ago.

Thank you for your question!
My name is ***** ***** give me a moment to review your question and respond with the assistance you need!

Customer: replied 5 months ago.
ok
Expert:  Mike V. replied 5 months ago.

Sometimes when you try to jump start the car it will blow the main fusible link. This is located in the fuse box under the hood and the car won't have any electrical power at all if it's blown. I have seen this happen a lot when try to jump start. If the cables were crossed by mistake or there was a large spark it could happen.

Sorry I am unable to make a phone call at this time.

Please let me know what more I can do to assist you today. Also, please be kind and remember to rate my answer, Just Answer does not compensate me for my time and resources. Follow up questions are included in the price of your question. If you are using the free trial, or have a subscription a rating is still required.
Thank you so much!

Customer: replied 5 months ago.
need to know what to tell mechanic
Customer: replied 5 months ago.
fuse?
Expert:  Mike V. replied 5 months ago.

Tell him to look at the main fusible link in the fuse box under the hood as the problem

Customer: replied 5 months ago.
if that doesn't work then what
Customer: replied 5 months ago.
can you call me later this morning
Expert:  Mike V. replied 5 months ago.

If the car has no electrical power, it's either the battery, the main fusible link or the battery cables. Only those 3 things could cause this.

Sorry, I can't do phone calls as I can't hear. But I should be online until about 4 pm, you can post here and I will get it

Customer: replied 5 months ago.
are you there
Expert:  Mike V. replied 5 months ago.
If the car has no electrical power, it's either the battery, the main fusible link or the battery cables. Only those 3 things could cause this.Sorry, I can't do phone calls as I can't hear. But I should be online until about 4 pm, you can post here and I will get it
Customer: replied 5 months ago.
interior lights work
Expert:  Mike V. replied 5 months ago.

I'm sorry, I can't help with this. I am going to open it up for the other experts.

Please DO NOT reply or it will lock it to me.

Expert:  david craig replied 5 months ago.

Hi Im David, it wont crank or start after you tried to jump start it? apparently it wasnt starting before jump starting it either. the battery is suspect here, along with the main fusible link, the anti theft system, or loose battery connections.

Expert:  david craig replied 5 months ago.

just checking in to see how its going