How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, ASE Certified Technician
Category: Mazda
Satisfied Customers: 1650
Experience:  Auto Technician
94707146
Type Your Mazda Question Here...
Dan is online now
A new question is answered every 9 seconds

The passenger side window only goes up half way and gets

Customer Question

Hi, the passenger side window only goes up half way and gets stuck. It won't even move when hand assisted
JA: What is the model/year of your Mazda?
Customer: 2010 CX7
JA: Are you fixing your CX-7 yourself? What have you tried so far?
Customer: I have tried all the resets per the manual and message boards
JA: Got it. Anything else you want the Mazda Mechanic to know before I set up your one-on-one?
Customer: no that's about it
Submitted: 7 months ago.
Category: Mazda
Expert:  Dan replied 7 months ago.

Hello my name is***** am an ASE Master Technician and I am glad to help you out with your question.

Expert:  Dan replied 7 months ago.

The window regulator is binding and needs to be replaced. I have seen this before and replacing the window regulator will correct the problem.

POWER WINDOW MOTOR REMOVAL/INSTALLATION

Front Power Window Motor

  1. Disconnect the negative battery cable.
  2. Remove the following parts:
    1. Inner garnish (See INNER GARNISH REMOVAL/INSTALLATION .)
    2. Front door trim (See FRONT DOOR TRIM REMOVAL/INSTALLATION .)
  3. Remove the bolts.

    Fig 1: Front Power Window Motor Bolts With Torque Specifications

    Courtesy of MAZDA MOTORS CORP.View Full-Screen
  4. Remove the front power window motor from the power window regulator.
  5. Disconnect the power window motor connector.
  6. Install in the reverse order of removal.NOTE:
    • When installing the front power window motor to the front power window regulator drum, the drum housing hooks may detach from the door module. If this happens, remove the front door speaker, insert your hand in the speaker installation hole, connect the drum housing hooks, and while supporting the drum housing, install the front power window motor to the drum.

Rear Power Window Motor

  1. Disconnect the negative battery cable.
  2. Remove the following parts:
    1. Sail garnish (See SAIL GARNISH REMOVAL/INSTALLATION .)
    2. Rear door trim (See REAR DOOR TRIM REMOVAL/INSTALLATION .)
  3. Remove the bolts.

    Fig 2: Rear Power Window Motor Bolts With Torque Specifications

    Courtesy of MAZDA MOTORS CORP.View Full-Screen
  4. Remove the rear power window motor from the power window regulator.
  5. Disconnect the rear power window motor connector.
  6. Install in the reverse order of removal.NOTE:
    • When installing the rear power window motor to the rear power window regulator drum, the drum housing hooks may detach from the door module. If this happens, remove the door speaker, insert your hand in the speaker installation hole, connect the drum housing hooks, and while supporting the drum housing, install the rear power window motor to the drum.
Expert:  Dan replied 7 months ago.

Please reply to this if you need more help and we can continue this conversation. This does not have to be my only answer. If you are satisfied with my service, please rate at the top of the screen. Rating does not close out your question. Remember, sometimes it is difficult to completely diagnose your vehicle without being there, but I will try to give you the best answer I can. Hoping to be giving you 5 star service.

Thanks,

Dan

Customer: replied 7 months ago.
I will let you know if this works, but won't be able to verify until next week
Customer: replied 7 months ago.
What is the part and model number that I have to buy?
Expert:  Dan replied 7 months ago.

passengers side front or rear?

Customer: replied 7 months ago.
Passenger front side
Expert:  Dan replied 7 months ago.

Ok please don't forget to RATE, this question will automatically time out by the site in 7 days.

Customer: replied 7 months ago.
Thank you
Expert:  Dan replied 7 months ago.

Your welcome

Expert:  Dan replied 7 months ago.

Hello again Dan here,

I am contacting you because the post has not been closed or rated.

This question is coming up on 7 days which means it will time out and close.

You have already paid to get this question answered, but you have not rated.

Let me help some more. Is there anything else I can help you with?

If I did not give you 5 star service, please let me know what I missed.

Thanks