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Kevin, Auto Mechanic
Category: Mazda
Satisfied Customers: 1823
Experience:  Diagnostic technician
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Brand new. Purchased just two weeks ago. Won't start. Drove

Customer Question

Brand new. Purchased just two weeks ago. Won't start. Drove home last night. Parked in the driveway. This am, won't start. Inside light won't come on. Won't lock . . . Very strange. Can you help?
JA: Just to clarify, what are the exact lights you're talking about?
Customer: The inside lights . . . .but nothing works . . . can't even get the doors to lock.
JA: What is the model/year of your Mazda?
Customer: 2016 Mazda Cx9
JA: Are you fixing your CX-9 yourself? What have you tried so far?
Customer: I can't do anything to it? Should I have it towed or perhaps it's some sort of safety feature that I just don't know about?????? I have tried pushing the button to start it but nothing. Nothing works.
JA: Anything else you want the mechanic to know before I connect you?
Customer: I don't have anything else to say. Sadly. How much will this cost total?
Submitted: 8 months ago.
Category: Mazda
Expert:  Kevin replied 8 months ago.

Hi im kevin can you confirm if anything has power ? Interior lights ,radio ?

Customer: replied 8 months ago.
Nothing. Absolutely nothing.
Expert:  Kevin replied 8 months ago.

Ok it sounds as though battery is flat have you got a charger ?

Customer: replied 8 months ago.
How would that have happened? It's so very high tech. . . .
Expert:  Kevin replied 8 months ago.

Was anything left on ? Lights ? Interior lights ? A door not fully shut ? Its easy done

Expert:  Kevin replied 8 months ago.

please rate my service and let me know if you need anything else