Welcome to Just Answer. My name is XXXXX XXXXX I will be glad to assist you.
I suspect that you have a faulty power door latch. You will have to replace the entire door latch assembly. To get the door to open, you will have to use a hammer and long pry bar to brake apart the door latch and eventually the door will open so you can replace the latch.Please let me know if you have any additional questions by hitting the reply button. Thanks
The door latch is located inside the door and it is what the inside/outside door handle cables/rods attach to. It is located at the rear/back of the door about half way up. If you open the passenger door and look at the back side of the door, you will see 3 bolts/screws that attach to latch to the door. This will give you a idea as to where the latch is located. There should also be a electrical connector connected to the door latch. Not part of the door handle. ThanksDrew
You can try using a long screwdriver or hook tool to wiggle and pull on the unlatch/unlock cable/rod at the door latch to get the door to pop open. You can also try tapping on the side of the door latch while trying to open the door with either handle.
If you can get the open without braking the latch, you may be able to disassemble the door latch and inspect to see if the spring broke. You can then try to replace the spring.
There are no parts sold separately for the door latch. The new latch comes complete. You will have to find a aftermarket spring to install or figure out how to reuse the old spring.
The actuator is part of the door lath assembly.
I would hate for the spring to break again on you and have to go through this all over again, but your choice.
Yes that is what I was talking about. The door latch has a black plastic lock actuator on the outside of it. That is what you will have to tap on or brake apart to get your door open.
I was able to get the door open without breaking the assembly piece. My question now is, will I be able to shut and open the door as long as I don't lock it? Just until I have the new piece to replace..
I'm working on removing the door latch assembly part, but need to know how to remove the rods and cables, is this a simple process??
The rods and cables will come with the new door latch. Just remove the rods and cables from the door handles. For the outside door handle. pivot the plastic retainer sideways and rod will pop out. For inside door handle, release the cable from the bracket and twist the end of the cable a 1/4 turn to remove from the inside handle.
I work at a Mazda dealer and we do not service the door latch. We replace them latch assembly. Mazda does not sell any parts to repair the latch, so I have never taken the latch apart to try and repair the broken spring. You will have to disassemble the latch repair as needed.
Please remember to hit the ACCEPT button so I can receive credit for my time spent with you.
You can always reply here, after you accept my answer and I will continue to assist. Thanks in advance.Drew
I was able to take apart the latch assembly, fix the spring and reinstall it. Works great!
However, in the removal process another problem has come up that I need help with. Will this still be considered part of your original advice fee or will I need to pay again??
Thanks for your help!
Thanks for the accept.
Go ahead and ask your question here with a reply. It will be up to you, if you decide that I deserve another accept but not required. Every time you hit the accept button you will be charged again and I will receive credit.
Thanks! Not bad for a girl if I do say so myself!! I think I'm almost ready to become a Super Mazda tech!
When I was removing the latch assembly and trying to remove the rods, something snapped off of the door handle part. But even after hooking the rod back up to the handle with the piece that was there, from the outside the handle is not working. Its like it's not attached to anything. Make sense? But with the latch repaired, I can get out of the car using the inside handle with no problem.
The rod is attached to the latch. It's the piece that the rod attaches to at the door handle that is the issue. That piece is no longer attached to anything. My door handle actually came off yesterday when I closed my door. So I'm thinking I need to replace that part or the whole door handle?? Not sure if there are replacement parts for the handle, if so I need that info.
If your door handle actually came off, make sure the bolts from inside the door are installed. If the door handle bolts are still installed, I suspect that the door handle broke. You will have to replace the door handle assembly.
On the end of the door handle should be a locking tab that secures the latch rod to the door handle. Make sure that locking tab is installed correctly and securing the rod.
FRONT OUTER HANDLE REMOVAL/INSTALLATION
Drew, I won't be able to get to this until this weekend, but do I have to replace the entire door handle including the lock portion or are you instructions just for the door handle itself? and do you have a part number?
You will only have to replace the door handle. The lock cylinder comes out from the back side and will need to be transfered to the new door handle.
The door handle should be painted to match your vehicle. I do not know the part number since I do not know what color your vehicle is. You can call your local Mazda dealer to order the door handle and it will come painted to match your vehicle. The will need your VIN# XXXXX get the correct handle ordered.
Sounds great. Thanks again for the accept and bonus!!