Hello and welcome to Just answer.com, Super mechanic here. About your vehicle.
That actuator is rather expensive. I would try this first, (before the velcro)
Bend the little tang that the rod goes into, a little farther away from the actuator. Spray some WD-40 on the door hinge and a little bit on the actuator rod as well. If you need 2 people to open it, then that means that the actuator is doing something. Also, you may want to check and possibly adjust the door's tension spring. Just bend it out a little to put some more pressure on the door, and when the actuator rod moves it should pop the door opened.