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Richard
Richard, Customer Service
Category: Marine Electronics
Satisfied Customers: 32142
Experience:  Over 20 years fixing Electronically devices
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My Lowrance 9 Hdi elite is frozen on the start screen. Tried

Customer Question

My Lowrance 9 Hdi elite is frozen on the start screen. Tried to rest but unit would power off unless I kill power at the acc switch
Submitted: 6 months ago.
Category: Marine Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you remove the power to the nit.

Then hold the power button for 60 seconds then release.

Then reconnect the power and tell me if it now functions correctly please.

Customer: replied 6 months ago.
Trying now
Expert:  Richard replied 6 months ago.

thank you

Customer: replied 6 months ago.
Still stuck on start screen
Expert:  Richard replied 6 months ago.

Did it switch off?

Customer: replied 6 months ago.
Can not power off using power button, only if you shut off at accessories switch
Expert:  Richard replied 6 months ago.

Thanks

It is the internal memory that has faulted and the firmware is not running correctly anymore

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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