Hi again and thanks for that information.
OK - ANY bars are all - even empty ones - are a "good thing". Let me explain.
The EMPTY bars mean that the signals ARE being received, but the device has not "locked" on them yet.
SOLID bars mean that the signals ARE locked, and can be used for calculating the position of the device.
So what I would suggest for now is to take the device to that clear location, power it up and place it in a STATIONARY position (on a table or post) and let it sit on that satellite screen for AT LEAST 10 minutes. As the device finds MORE signals, they should start to show, and eventually turn to SOLID bars. After you have 3 or more solid bars, the actual coordinates SHOULD appear on the left side of the screen, showing that the device has found it position.
At that point, you should be able to go back to the main screen, and the View Map screen, and see your location. If you do NOT have DETAILED streets showing on the view map screen, then the maps file may need to be enabled or reloaded onto the device.
Please let me know if you can do that - and the results.
Thanks, ***** *****