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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My laptop won't turn on and it shows that the thing is

Customer Question

My laptop won't turn on and it shows that the thing is charged
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Oh my it is a Mac book pro and I have no idea what to answer on the rest
JA: Have you installed any updates recently?
Customer: No it worked fine and then last night it would not turn on. I plugged in the battery cable and it shows charged
JA: What troubleshooting have you tried?
Customer: None except trying the on button
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No but thank you
Submitted: 9 days ago.
Category: Mac
Expert:  Jay D replied 9 days ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Expert:  Jay D replied 9 days ago.

can i ask how old the mac is please?