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Hi my name is***** me take a look at your original question so I don’t miss any details.
What version of Mac OS do you have? You can find this out by clicking on the Apple and then clicking "about this mac". It should say something like 10.6, 10.10, 10.11, 10.12, etc.
OK in that case here is what you should do to try and fix iphoto.
To rebuild the iPhoto library:
Once that happens then you can choose to "rebuild the photo library database"
Please ignore any offers for remote assist as those are automated and not sent by me personally.
what i mean by choose to "rebuild the photo library database" is that a bunch of check box options will come up see pic attached to this message. When you see this window choose "rebuild the photo library database".
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If for some reason you still need help please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.
If that is the case then, make sure you hold down the power button for about 30 sec and the entire computer should shutdown. Wait until it shuts down all the way and then let me know when your ready to continue.
If we can make sure its turned off all the way then we have options. Just let me know when its off.
OK, so now what I want you to do is the following:
Let me know when you are at the recovery main screen and we can continue.
So now choose "reinstall OS" don't worry you will not loose any data.
Sometimes it takes a long time. Yu should not have to worry.
Sorry *you (typo)
I will be here so just let me know when it is done or if something happens, Ill be here.
Sure can...no worries just reply back here when you can.
It will be me still as this ticket will stay open.
Yes, you are ok...Just let it do its thing. If you have any worries just respond back here.
If for some reason it did not work, you may have to try the exact thing you did over again. Meaning go into recovery mode by holding control and R again and choosing reinstall os. Then if that does not work there is a similar trick to try but just let me know what happens and we will try it at that time if needed.
There we go that sounds better :) Yes, see you in AM.
If it works, please don't forget to rate my services as it lets others know I am here to help. But if it does not work remember, don't worry and let me know so we can go to "plan b" :)
Thank you. See you soon.
So did it finish reinstalling the Mac OS?
Then after installing the OS thats when you tried iphoto again and the same thing? Just the spinning wheel forever?
OK, That is ok. Your only other choice then is to update your mac to the most recent OS which is 10.12 through the App Store which is free. This would then upgrade your iphoto to "photos". Then from there to see if it will open.
WHich I can help you do but would want to check something on your mac first before we started.
Before upgrading there are actually a couple other easier things to try beforehand
it is a little complicated on the tech side of things but here is what you need to do. Remember I can always remote in to your mac and do this for you if needed just let me know.
1 - make a temporary copy of your "Library" folder
then do the following
2 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Homefolder/Library/ Preferences folder.
3 - delete iPhoto's cache file, Cache.db, that is located in your
4- - launch iPhoto and try again
OK there is also the com.apple.iPhoto.plist which should be in the location User/Homefolder/Library/ Preferences. Except you don't want to delete it but instead just move it to the desktop. The file could also be called com.apple.iPhoto.plist.lockfile.