How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 17931
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

My ipad will not connect to wifi. all other elecltronics in

Customer Question

My ipad will not connect to wifi. all other elecltronics in our home are fine.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: 10.3.1
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I have turned off and restarted and checked that the wifi is on and the correct one is chosen
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Mac
Expert:  Josh replied 8 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 days ago.

Unplug the router from the wall outlet

Wait 1 minute

Plug in the router

Wait 5 minutes

Now, please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

After the restart, check to see if the Wi-Fi works now

Expert:  Josh replied 8 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Related Mac Questions