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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 190
Experience:  Training and Development at Scientifically Speaking
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There has been an activation lock put on my granddaughters

Customer Question

there has been an activation lock put on my granddaughters ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: ??????
JA: What confuses you?
Customer: safari but we cannot access anything not even the setting page
JA: Have you installed any updates recently?
Customer: not sure she is special needs and not sure what she did could you please give her a temp password ***** we can reactivate
JA: What troubleshooting have you tried?
Customer: it wont progress past the activation lock page so we cant try anything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: apple id is***@******.***
Submitted: 11 days ago.
Category: Mac
Expert:  Justin Johnson replied 11 days ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 11 days ago.

Do you know the password ***** your Apple ID?