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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 212
Experience:  Training and Development at Scientifically Speaking
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I can't get it off Activation Lock. I don't remember my

Customer Question

I can't get it off Activation Lock. I don't remember my password
JA: When did you last reset your username and password?
Customer: My granddaughter did it and she can't remember it
JA: Have you installed any updates recently?
Customer: No. I can't get into the IPad at all
JA: What troubleshooting have you tried?
Customer: Nothing. I just keep trying different passwords we've used. My granddaughter is 14 and she is always changing things.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, I just want to get on my IPAD.
Submitted: 1 month ago.
Category: Mac
Expert:  Justin Johnson replied 1 month ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 1 month ago.

You will need to know that Apple ID and Password ***** goes to this phone. There is no way around that. Do you have that?