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Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My computer has shut down due to a Trojan Mac.AV.Downloader

Customer Question

My computer has shut down due to a Trojan Mac.AV.Downloader Other people have had access to this computer. Can you help me?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: iT IS AN OLD mAC bOOK aIR AND i DO NOT KNOW WHAT SYSTEM i AM RUNNING
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: The only troubleshootinhg i HAVE DONE IS TURN THE COMPUTER OFF NUMEROUS AND RESTART
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Mac
Expert:  Justin Johnson replied 1 month ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 1 month ago.

I can share your screen through remote tech support and verify that your computer is ok, would you like me to do this?