Ask Mac Questions and Get Answers from Experts ASAP
Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.
Do you have access to the email account that you used on your old iPhone?
I can help you reset your password ***** that's the problem.
Do you get any error messages, or any more information that can help?
Hi, have you been able to restart the iPhone?
To force restart, press and hold the Home Button and the Power Button together until it restarts.
Let me know how it goes.