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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.
Has it already been charged or is it about to?
Sort of, but your best to do chat support.
This is the link to the page:https://getsupport.apple.com/?caller=cups&PRKEYS=Select Apple ID then Select Other Apple ID Topics then select the topic is not listed here.There will be a box that will pop up and explain the situation. Then you will be given the option to chat with someone.