Mike: Good morning. I just bought an iPad Mini and am having trouble setting it up, based on my dearth of knowledge. What the hell is an Apple ID, which also requires a password?
JA: When did you last reset your Apple ID or password?
Customer: I have a MacBook Pro but I don't recall EVER setting up an Apple ID. The Simply Mac store may have done so.
JA: Have you installed any updates recently?
Customer: The iPad Mini is brand-new yesterday.
JA: What troubleshooting have you tried?
Customer: Don't know how, sorry.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Well, I am having trouble getting rid of duplicate photos in IPhoto
on the MacBook Pro and for some reason, certain video news bites open with no picture but have sound.