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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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It won't hold a charge :( iPhone 6Plus (guess) 3 years. last

Customer Question

It won't hold a charge :(
JA: What's the make/model of your device? How old is it?
Customer: iPhone 6Plus (guess) 3 years.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: last 4 or so days. I haven't done any trouble shooting yet :)
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Is the phone still turning on?

Please let me know

Customer: replied 1 month ago.
Only with the battery picture with th red line at the bottom
Expert:  Richard replied 1 month ago.

Thanks

Can you connect it to your computer via the USB cable then hold the home and power buttons until you see the apple logo then release.

Does it then start?

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