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Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37160
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I forgot my iPhone 7plus, I have apple iPhone 7plus my phone

Customer Question

I forgot my iPhone 7plus
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have apple iPhone 7plus my phone disablled how can fixed
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I forgot passcode
JA: Anything else you want the Mac expert to know before I connect you?
Customer: .inow I see on the screen iPhone is disabled conectect to iTunes .
Submitted: 4 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Please try the following fix:

  1. Open iTunes program on a Windows computer or a Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
    http://www.apple.com/itunes/download/
  2. Connect the iPhone to the computer with the USB Cable.
  3. On the iPhone, press and hold the Home button and the Power button at the same time.
  4. After 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  5. Click on Restore and OK / confirm and continue.
    - Note: You can click on the tiny circle icon at the upper right corner in the iTunes program in order to see the download progress.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

- You can also see the video instructions at the website below; it may be easier:
https://www.youtube.com/watch?v=N_JY750KUmk

Please reply at the box below to continue. Thank you.