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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33882
Experience:  IT Engineer for over 15 years
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I accidentally locked my sims card on my iPhone, Google,

Customer Question

I accidentally locked my sims card on my iPhone
JA: What Operating System (OS) are you running on your iphone?
Customer: Google
JA: When did you purchase your iphone? What troubleshooting have you tried?
Customer: December 2015, I have looked on you tube and it showed way to unlock it but there is a price
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thank you
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please the exact message you now have on your iphone?

Thank you

Customer: replied 1 month ago.
Locked SIM
Customer: replied 1 month ago.
I am chatting with you on my iPhone
Customer: replied 1 month ago.
Are you.still there?
Expert:  Richard replied 1 month ago.

Hi there

I am still here.

Is it asking you to enter in a code for the SIM card?

Customer: replied 1 month ago.
Thank you so much anyways. So I will not be charged at all?
Customer: replied 1 month ago.
Expert:  Richard replied 1 month ago.

Ok, enter in 0000

Does it accept this?

Customer: replied 1 month ago.
I do not know my code. Should I take it to Verizon?
Customer: replied 1 month ago.
Hold please.
Expert:  Richard replied 1 month ago.

please let me know the results

Customer: replied 1 month ago.
It is locked and ghosted to change it.
Customer: replied 1 month ago.
Cannot change it. ��
Expert:  Richard replied 1 month ago.

hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Let the iPhone restart and tell me if it then accepts it please

Customer: replied 1 month ago.
Ok but I might lose you as I am doing this on my phone. If I lose you I will log on my PC
Expert:  Richard replied 1 month ago.

thank you

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