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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I want to change my Apple ID and password. i haven't. yes. I

Customer Question

I want to change my Apple ID and password.
JA: When did you last reset your Apple ID or password?
Customer: i haven't.
JA: Have you installed any updates recently?
Customer: yes. I tried to unlock my Apple ID. It appears that I have two ID's and I want to keep [email protected] Can I do that?
JA: What troubleshooting have you tried?
Customer: iforgot.appleid.com
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have answered the security several but apparently I get one or both questions wrong so I need to change that too
Submitted: 1 month ago.
Category: Mac
Expert:  Michael Hannigan replied 1 month ago.

Hello. My name is Michael. I can help you with your question.

Have you tried finding your AppleID here:

https://iforgot.apple.com/appleid#!&section=appleid

When you go there, and enter your name and email, it should say "Apple ID Found!". Do you get that message?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael Hannigan replied 1 month ago.

I have sent the secure remote assistance offer.

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