Ask Mac Questions and Get Answers from Experts ASAP
Hi my name is***** me to briefly go over your original question so I don't miss any details.
Sounds like the keyboard may use "bluetooth" to connect to your ipad. Do you know what kind / brand / model your keyboard is? Also, on the ipad if you go to settings>bluetooth do you see the name of the keyboard in the list?
It has been a couple days without a response so I will go ahead and opt out of this question as other experts may be able to assist you at a different time. You can respond to this question at any time to let us know that you are ready to continue.
Do you still need help with your issue?