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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipod was working fine and I upgraded to 10.2. still

Customer Question

my ipod was working fine and I upgraded to 10.2. still worked fine until I got a request to upgrade to 10.2 since then I get a messageto plug in to I tunes. When I do it just tells me ipod has a fault. can you please help me as I love my ipod an miss using it. thanks in advance.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: iOS 10.2. It was iOS 9 originally.
JA: Have you installed any updates recently?
Customer: Only 10.2 when prompted.
JA: What troubleshooting have you tried?
Customer: jUST TRIED to update or restore. No joy
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not at the moment.
Submitted: 2 months ago.
Category: Mac
Expert:  Ashik replied 2 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What happens when you update or restore ?

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