Hi! I'm having a lot of issues with texting on my phone
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: The latest update on the iphone it's an iphone 5s
JA: Have you installed any updates recently?
Customer: I did the last update recently to try to fix my problem but it didn't change naything every message says it's still sending and i am not getting notifications for texts people have also told me they texted but i don't receive anything
JA: What troubleshooting have you tried?
Customer: i have tried turning it off, installing the update, resetting the network
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nothing has worked