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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an apple ID but for some reason I can't purchase

Customer Question

Hello I have an apple ID but for some reason I can't purchase movies on my (this is a recent problem) how do I get me apple tv to recognise my password?
JA: When did you last reset your Apple ID or password?
Customer: I tried to reset it last night, but I can access iTunes on my laptop but not my apple tv
JA: Have you installed any updates recently?
Customer: yes, I reinstalled the apple tv last night and needed a verification number to my approved phone number but it didn't come
JA: What troubleshooting have you tried?
Customer: not much else - I'm not very techno
JA: Anything else you want the Mac expert to know before I connect you?
Customer: don't think so
Submitted: 4 months ago.
Category: Mac
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 4 months ago.

To confirm, the password ***** typed for your Apple ID on your Apple TV was not recognised?

Type your reply below.

Thanks,
IT Miro

Customer: replied 4 months ago.
that's right
Customer: replied 4 months ago.
is secure connection my only option?
Expert:  IT Miro replied 4 months ago.

OK. If you are on a computer now, please go to this web page:

https://appleid.apple.com/

Sign in there. Let me know if the password *****

Expert:  IT Miro replied 4 months ago.

Secure Remote Assistance is optional. We can use it later if needed. Please check if you could sign in to your Apple ID on the page I suggested.

Customer: replied 4 months ago.
it says that that a two factor authentication has been sent to my secure device but it hasn't come
Expert:  IT Miro replied 4 months ago.

That is probably your phone, but check all the devices you own for any messages from Apple.

Customer: replied 4 months ago.
not on any device
Expert:  IT Miro replied 4 months ago.

OK. Please go back to the same page and try to sign in again. You should receive a verification code within 2 minutes. If that doesn't happen, try to reset the password ***** your Apple ID by going to this page:

https://iforgot.apple.com/password/verify/appleid

Let me know the results.

Expert:  IT Miro replied 4 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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