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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an I-pad. I rented a movie and began

Customer Question

I have an I-pad. I rented a movie and began downloading....it stopped in the middle and it says....download error...tap to retry. I did ten times and each time it says processing and then stops immediately and says again download error. Can you help me?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how do find that out?
JA: Have you installed any updates recently?
Customer: I had to enter my new wi-fi modum password
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Cris replied 2 months ago.

Hi there, I am Cris and will be glad to assist you.

Is your iPad currently connected to WiFi?

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