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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have gotten new iphone and forgot password, Years, no,

Customer Question

I have gotten new iphone and forgot password
JA: When did you last reset your username and password?
Customer: Years
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: have new phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I think pw
Submitted: 6 days ago.
Category: Mac
Expert:  Cris replied 6 days ago.

Hi there, I am Cris and will be glad to assist you.

Have you tried to reset the password ***** your Apple ID yet?

Customer: replied 6 days ago.
is my pw reset
Expert:  Cris replied 6 days ago.

Not sure I understand, what that a yes or no at trying to reset password?

Customer: replied 6 days ago.
I just tryed using new password said failed ID or pw.
My ID is my***@******.*** corrrect
Expert:  Cris replied 6 days ago.

Please use the link below to reset the password ***** your apple ID. Let me know how you make out.

https://iforgot.apple.com/password/verify/appleid

Customer: replied 6 days ago.
Never used on this phone,
Even tried new account and it says my email is already on file.
No body else is on my email address
Customer: replied 6 days ago.
OK will try link
Customer: replied 6 days ago.
My apple ID is my email add correct
Expert:  Cris replied 6 days ago.

Correct, a Apple ID is created with an email address. Usually the email you use as your primary account.

Type in the box then the characters and continue on the site. You should receive an email at your email address with a link to link on and create new password.

Customer: replied 6 days ago.
went to link 2 time and filled out and hit continue and circle just keeps spinning
Customer: replied 6 days ago.
Im on mu laptop should i be on phone??
Customer: replied 6 days ago.
I try and if not work ill contact back
Expert:  Cris replied 6 days ago.

OK, you should being doing it from a PC much easier.

What browswer are you using?

Customer: replied 6 days ago.
can I call person to person
Expert:  Cris replied 6 days ago.

Would you like to do a remote connection? I can see what is going on when you trying to reset.

Expert:  Cris replied 6 days ago.

Any luck? Were you able to reset the password?