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Hi there, I am Cris and will be glad to assist you.
Have you tried to reset the password ***** your Apple ID yet?
Not sure I understand, what that a yes or no at trying to reset password?
Please use the link below to reset the password ***** your apple ID. Let me know how you make out.
Correct, a Apple ID is created with an email address. Usually the email you use as your primary account.
Type in the box then the characters and continue on the site. You should receive an email at your email address with a link to link on and create new password.
OK, you should being doing it from a PC much easier.
What browswer are you using?
Would you like to do a remote connection? I can see what is going on when you trying to reset.
Any luck? Were you able to reset the password?