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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Having trouble with my appple tv, have no idea, no

Customer Question

Having trouble with my appple tv
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: have no idea
JA: Have you installed any updates recently?
Customer: no everything is working with the exception of showtime. I pay for the subscription and when I click on a show i get a white screen and the episode does not seem to load
JA: What troubleshooting have you tried?
Customer: Ihave cleared history, restarted and still nothing. HBo works fine as well as netflix so its got to be in the showtime app and i dont know how to fix it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Have you tried a full reset?

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