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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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FORGOT PASSWORDS AND OUT OF MY PHONE, I DON'T REMEMBER ItINK

Customer Question

FORGOT PASSWORDS AND I'M LOCKED OUT OF MY PHONE
JA: When did you last reset your username and password?
Customer: I DON'T REMEMBER ItINK IT WAS MID 2016
JA: Have you installed any updates recently?
Customer: i ACCIENTLY DID ONE TODAY AND THATS WHATS HABITING
JA: What troubleshooting have you tried?
Customer: jUST THIS AND MY THUMB PRINT BUT IT DIDN'T WORK
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I'm 70 IT'S ICE HERE AND I NEED MY PHONE I'm LOCKED OUT
Submitted: 4 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 4 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 4 months ago.

Do you have any computer and itunes installed in it ? If so then we can simply wipe out entire data from your phone and make it like a brand new phone . Would you like to do factory reset ?

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