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Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an Apple I pod that is locked and I don't know how to

Customer Question

Hi I have an Apple I pod that is locked and I don't know how to unlock it. it was given to me as a gift.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: i actually don't know.
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: I haven't really. I just my iPod to play my playlist of music. I purchased songs with my credit card on iTunes and that credit card may have expired. Is that the reason my iPod is locked. I haven't purchased any new songs in a while.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 7 days ago.
Category: Mac
Expert:  David replied 7 days ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 7 days ago.

Is there any message on the screen of your iPod?