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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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This is a phone I bought for my granddaughter and she has

Customer Question

this is a phone I bought for my granddaughter and she has another one also and I can't remember the ID or the password ***** I need to give it to her sister
JA: When did you last reset your username and password?
Customer: on this one when we bought it on the one she has now today
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: none we can't remember the id to set it up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I bought this pone to replace the one she has now but this one had to have the home button fixed so she went back to her old phone and just didn't want to change
Submitted: 7 days ago.
Category: Mac
Expert:  Richard replied 7 days ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.