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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 35380
Experience:  IT Engineer for over 15 years
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My IPhone doesn't ring. Nor does it ding when I receive a

Customer Question

My IPhone doesn't ring. Nor does it ding when I receive a message. It has been for the past 2 weeks.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: What is that? Verizon is my provider.
JA: Have you installed any updates recently?
Customer: Yes. Never failed.
JA: What troubleshooting have you tried?
Customer: Turned it off for 5 mins and let it restart.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No.
Submitted: 4 months ago.
Category: Mac
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the the phone restart and tell me how it now operates please.

Customer: replied 4 months ago.
Fix my phone plse.
Expert:  Richard replied 4 months ago.

Hi there.

I sent the instructions for you to do for this, can you do the instructions please?

I'll repeat them again in case you missed it

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the the phone restart and tell me how it now operates please.

Customer: replied 4 months ago.
Well...
Expert:  Richard replied 4 months ago.

well what? Will you do the instructions I keep repeating to you?

Customer: replied 4 months ago.
I did as instructed, Richard. Had my husband call me. It rang. It will ring from time to time if the phone is in upright position but it will not ding to alert me when I got a message. I agreed to pay to have you fix me remotely..did u get my request?
Expert:  Richard replied 4 months ago.

The payment failed for that, you will have received a message on this.

Have you properly tested the phone now to see if it is working after doing my instructions?

Customer: replied 4 months ago.
I did. Please read previous response.
Expert:  Richard replied 4 months ago.

I did, can you please respond to my messages?

I am not sure why we are having such interactions, if you can please carefully read my messages and respond this would be much appreciated

Thank you

Customer: replied 4 months ago.
Richard, thank you for your time and your assistance. I may have answer you at the wrong place. Sorry. Cancel the whole transaction., please
Expert:  Richard replied 4 months ago.

I just need to know the results of the instructions...

Why will you respond to this?

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