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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 17207
Experience:  5 years as Network Admin, 10+ years of IT support
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For some reason all my iPhone contacts 'disappeared'. How

Customer Question

For some reason all my iPhone contacts 'disappeared'. How can I copy the contacts on my Mac to my iPhone?
JA: How much experience do you have with this particular machine?
Customer: practically none
JA: Have you installed any updates recently?
Customer: except i have been using both devices for years. No, no updates recently.
JA: What troubleshooting have you tried?
Customer: i have tried to find out how on the internet but do not understand what to do.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Maybe a general checkup for my Mac and iPhone? Is that costly?
Submitted: 2 months ago.
Category: Mac
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Go into Settings then iCloud

It should show green next to CONTACTS -- If it shows Green, tap it to turn off then tap it back on again. If it does not show Green then turn it on.

Now check your contacts.

If that does not work, please hold down the POWER and HOME buttons together until you see the Apple icon then release the buttons. After the restart, check to see if the contacts are back.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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