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I'm sorry about the issue. Is your iPhone showing something like the following: "This iPhone is currently linked to an Apple ID ([email protected][email protected]
Please reply at the box below. Thank you,
Thank you. Do you recognize the email address starting with the letter P and ending with @gmail.com?
Who set up your iPhone previously?
Did you ever have a gmail email address?
A gmail email address starting with the letter P was used to set up your iPhone previously. Can you please confirm his email address? Please let me know. Thank you,
Maybe your son helped you set up your iPhone previously, and he used his gmail email address to set up your iPhone. Can you please check with him about his email address? Please check if he has an @gmail.com email address starting with the letter P. Thank you,
In this case, then the Optus shop helped you set up with a gmail email address starting with the letter P. You must have the exact spelling of that gmail email address. You said your son probably has a gmail account, so can you please check with him the exact spelling of his gmail email address, that is if he currently has an @gmail.com email address starting with the letter P. Thank you.
You're welcome. Yes, you need the exact ID (email address) associated with your iPhone. OK, I'm staying here with you in case you need further help. Thank you,
You're welcome. Great. Make sure he gives you the exact email address and the Apple ID password ***** with your iPhone, so you won't get locked out of your iPhone again when there is any new Apple update in the future.
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