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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 17207
Experience:  5 years as Network Admin, 10+ years of IT support
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I have lost my i-phone 5 and don't know how to use the "Find

Customer Question

I have lost my i-phone 5 and don't know how to use the "Find my i-phone" app. I believe my son set it up some time ago.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't understand?
JA: Have you installed any updates recently?
Customer: Yes when asked to do so...
JA: What troubleshooting have you tried?
Customer: I just need to know how to start, I'm not very computer savey....
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Click here: https://www.icloud.com/#find

Sign into your iCloud account using your Apple ID/password

On the next page, you can locate your iPhone or it will show the last known location if the phone is turned off or disconnected.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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