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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I was trying to reset my apple desk top to it's original

Customer Question

Hi, I was trying to reset my apple desk top to it's original factory settings and accidentally inserted the start up disc from my macbook pro...now I have a white screen and alternating beeps 3 in a row cannot get disc to eject
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: 3 years old...and OSx is that right?
JA: Have you installed any updates recently?
Customer: yes.it's all up to date
JA: What troubleshooting have you tried?
Customer: i turned off ...held the command and E key to try and eject disc etc..and nothing..just a white screen with an obnoxious continuing 3 beeps
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  David replied 1 month ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 1 month ago.

Do you have a USB wired mouse for your iMac?

Customer: replied 1 month ago.
No. The Mouse pad that came with mac desktop
Expert:  David replied 1 month ago.

The beeps at startup are normally for a RAM problem. Did you change the RAM in the iMac recently?

Customer: replied 1 month ago.
It's a blank white screen so remote isn't possible
Expert:  David replied 1 month ago.

That's an auto reply, we don't need to use remote, sorry about that.