Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, can you send me the picture you took please?
Click the paperclip icon. click the BROWSE or CHOOSE FILE button. Locate the file on your computer, click it once, then click OPEN.
No, i did not, Can you tell me what is written in that pop up message please?
Do you still need help ?
If you need further assistance please reply back to meand i will gladly continue to help